Refund Policy

Refund Policy

At 7WINOU7, we want you to love your purchase, but we understand that sometimes things don't work out. If you're not completely satisfied with your order, we offer a straightforward refund policy to make returns and exchanges as easy as possible.

1. Eligibility for Refund We accept returns on all regular-priced items, provided the following conditions are met:

  • The item must be in its original, unused condition, with tags still attached.
  • The item must not have been washed or altered.
  • The return must be requested within [14] days from the date you received your order. After this period, we cannot offer a refund or exchange.
  • Sale items are eligible for exchanges or store credit only. Unfortunately, we cannot refund sale items.

2. How to Request a Refund To initiate a return, please contact our customer service team at [email/contact form link] with the following information:

  • Order number
  • Item(s) you wish to return
  • Reason for return

Once we approve your return, we will provide you with a return shipping label and instructions on how to send the item back to us.

3. Return Shipping Costs

  • If you are returning a defective or incorrect item, we will cover the return shipping costs.
  • For all other returns, the customer is responsible for return shipping fees. We recommend using a tracked shipping service to ensure your return arrives safely.

4. Processing Your Refund Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method used at checkout. Please allow [14] business days for the refund to appear in your account, depending on your bank or payment provider.

5. Exchange Policy If you would prefer to exchange an item for a different size or color, please contact us to arrange the exchange. Exchanges are subject to item availability. If the exchange is unavailable, you may choose a refund or store credit.

6. Damaged or Defective Items If you receive a damaged or defective item, please contact us within [14] days of receiving your order. We will provide a replacement or full refund for the defective item.

7. Final Sale Items Certain items are non-returnable, including:

  • Custom or personalized items
  • Gift cards
  • Items marked as “Final Sale”

8. Contact Us If you have any questions or need assistance with your return, feel free to reach out to our customer service team at  7winou7@gmail.com.

Thank you for shopping with 7WINOU7!